Personal banking customers can enroll by clicking the 'Open Account' link in the Online Banking login section of https://equityrockibe.com/, or by clicking here. Follow the instructions to register a new account(s) in Online Banking.

Equityrockibe offers credit cards for both consumers and businesses. To apply for a card, simply contact us via support@equityrockibe.com.

Equityrockibe has taken many steps to make sure you are protected online:

• 256-bit Secure Sockets Layer (SLL) technology. To access your accounts, you must use a browser that supports a 256-bit encryption.
• A User ID and Password are required every time you login. Your sign on information is used for accessing your accounts online - never share them with anyone.
• The computers that run our site are protected by firewalls, which are systems that prevent unauthorized access to our network. They are constantly monitored to prevent security breaches.

Yes. You can transfer to an international bank account using the 'International Transfer' function, located within the Fund Transfer menu. To get started, you need to understand that depending on the country and amount some charges may occur.

Payments are typically processed within 1-2 business days but may take longer.

There is a cumulative daily transfer limit of $500,000 to international accounts.

Yes. A trace would be requested in circumstances where the Beneficiary claims non-receipt of funds. A cancellation would be requested in circumstances where you want the payment to be returned by the overseas party. In these cases, the Bank will endeavour to have the payment returned. Only on receipt of the funds from the overseas bank will the funds be credited to your account.
When we are successful in having funds returned and the original transaction is in foreign currency, these funds will be converted at the Bank's buying rate of exchange and credited to your account. Overseas bank charges are likely to apply, and will also be deducted from the proceeds.

Yes and this can only be arranged upon special request from the customer.